Gambiva Casino Privacy Policy

Information We Collect

When you create an account, we collect personal information such as your name, email address, phone number, date of birth, and home address. We also record payment details, transaction history, and gameplay activity to handle your requests and keep our records up to date.

We automatically gather technical data such as your IP address, browser type, device details, and how you use the website. This information helps us enhance our services and identify any potential security concerns.

How We Use Your Information

We use your personal data to confirm your identity, handle transactions, and offer customer support. This information also assists us in meeting legal obligations and protecting against fraud or money laundering.

We may provide you with account updates, promotional offers, and service announcements. You can opt out of marketing communications at any time via your account settings or email preferences.

Your gameplay data enables us to enhance our platform and tailor your experience. We review usage trends to suggest games and features that may suit your interests.

Data Security

We safeguard your information with industry-standard encryption protocols, such as TLS 1.2 or above. All sensitive data is securely encrypted both when it’s being sent and while it’s stored.

We carry out regular security audits and updates on our systems. Access to personal information is limited to authorised staff only, all of whom are subject to confidentiality agreements.

We keep a close watch on our platform for any suspicious activity or unauthorised access attempts. Should a security breach be identified, we will inform any affected users without delay.

Data Sharing

We do not sell or rent your personal information to third parties. We only share data when required to deliver our services or meet legal obligations.

We partner with reputable payment providers to ensure transactions are handled securely. These partners only access the information necessary to carry out their services.

Government authorities may request user data as part of official investigations. We respond to legitimate legal requests while ensuring your rights are safeguarded as much as possible.

Your Rights

You can access, update, or remove your personal information at any time. Please contact our support team if you wish to make any changes.

You may request a copy of all information we hold about you. We will supply this data in an accessible format within 30 days.

You have the option to object to specific data processing activities or ask us to restrict how your information is used. We will respect these requests unless we have valid reasons to continue processing.

If you decide to close your account, your personal data will be removed once all outstanding transactions are finalised and any required retention periods have been observed.

Cookies and Tracking

We use cookies to remember your preferences, keep your session active, and analyse how the website performs. Essential cookies are needed for the site to work correctly.

Analytics cookies provide insights into how visitors interact with our platform. This helps us enhance site navigation and overall functionality.

You can adjust your cookie preferences at any time via your browser settings. Please be aware that turning off some cookies may impact how the site works.

Third-Party Services

We use third-party analytics and marketing tools to enhance our services. These providers manage their own privacy policies.

Our website may include links to external sites. Please note that we are not responsible for the privacy practices of these third-party websites.

Data Retention

We hold your personal information while your account is active. Once you close your account, we retain specific records in line with legal and regulatory obligations.

Transaction records are kept for seven years in line with anti-money laundering guidelines. Gaming history is retained as required by licensing standards.

International Transfers

Your data may be transferred to servers based outside your country of residence. We have suitable measures in place to help safeguard your information during these transfers.

We adhere to relevant data protection laws, no matter where your information is handled.

Children's Privacy

Our services are designed for individuals aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that someone underage has submitted personal information, we will promptly remove it and close the account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect any changes in our practices or requirements. If there are significant updates, we will let you know by email or through an announcement on our website.

The most recent update date is shown at the top of this policy. We recommend checking it regularly to stay up to date on how your information is protected.